We have to sincerely admit that the power of digital technologies now daysare integral part of our daily activities. One
cannot live without it, in other words modern life style are completely incomplete without technologies. Our work entirely focused
on crime related records and related complaint through online system. The proposed system is completely decentralized in different
levels. In classical complaint system victim lodge his complain in nearest police station, and also he has to physically present there.
Sometimes it is very cumbersome to do this process in absolutely remote locations. Considering above facts we are proposing SOA
based model for online complaint system. Our framework based on android operating system and enabled with smart phone
technologies with rapid 4G technologies. The set up installed in different locations and authorized by district level police station and
centrally controlled by command controlled station (CCS). The proposed set up consists of an android application as client app and a
pc acting as web server. The local complaint canter has android application installed on his mobile phone. On first time use, the user
may now have to register on the application. The user details are now stored on the server db. Next the user may now login using
username and password. After login, the user has to fill his identity documents it can be anything and approved by government.
After that one can access to the complaint form. User may post a complaint on the application and post it. The complaint message is
sent to the server. Server may now reply to the complaint and the reply is sent on user’s android phone. Every lodged complain has
a unique ID with deadline if it not solved with stipulated deadline the auto reminder has been again transmitted by system to
concern police stations. The proposed system enables and assists citizens to lodge compliant and seek redressed through their smart
phone. It is based on android UI interface system and it emulates the functionality of the web portal based complaint filing system.
This system will help the common man to lodge complaints and seek redressal for the same.